Frequently asked Questions
Yes, we provide free international shipping on all orders, with no minimum purchase required.
Once processed, delivery typically takes 7 to 16 business days depending on your location. Orders are processed within 1 to 2 business days before shipping.
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress with the carrier.
Return shipping costs are the customer’s responsibility unless:
- We made an error (e.g., sent the wrong item).
- The product is defective upon arrival.
In such cases, we will cover the return shipping fees.
To initiate a return, email contact@cigarette-case.com with your order number, the reason for the return, and any supporting photos if necessary. We’ll guide you through the process.
Refunds are processed within 15 to 20 business days after we receive and inspect the returned product. The refund will be issued to your original payment method.
If your product is defective or we sent the wrong item, please contact us immediately at contact@cigarette-case.com. We will cover the return shipping costs and send a replacement or issue a full refund.