Last Updated: 07.12.2024
At cigarette-case.com, we aim to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, our return and refund policy provides clear guidelines for resolving your concerns.
1. Return Eligibility
You can request a return under the following conditions:
- The return request is made within 30 days of receiving your order.
- The product is unused, in its original condition, and with all packaging intact.
- Returns due to defects or errors on our part (e.g., wrong item delivered, damaged product) are fully covered by us.
2. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where we made an error or the product is defective.
- Our Responsibility: If the product is defective or we shipped the wrong item, we will cover the return shipping costs.
To initiate a return, please contact us at contact@cigarette-case.com with your order number and details about the issue.
3. Refund Process
Once we receive and inspect the returned product, we will process your refund:
- Refunds are issued within 15 to 20 business days after we receive the returned item.
- Refunds will be made to the original payment method used at checkout.
Please note:
- We reserve the right to refuse refunds if the product is returned in a damaged condition not caused by us.
- Shipping fees (if any) paid at the time of purchase are non-refundable unless the return is due to our error.
4. Steps to Return a Product
- Contact Us: Email contact@cigarette-case.com to request a return authorization. Include your order number, reason for the return, and photos if applicable.
- Ship the Product: Securely pack the item and send it to the return address provided in our email. Use a trackable shipping method to ensure safe delivery.
- Wait for Confirmation: We will notify you once we receive and process your return.
5. Exceptions
The following items are not eligible for return or refund:
- Products marked as final sale.
- Items that have been used, altered, or damaged by the customer.
6. Contact Us
For any questions or assistance regarding returns and refunds, feel free to contact us:
📧 contact@cigarette-case.com
We value your trust and aim to make the return and refund process as smooth as possible. Thank you for shopping at cigarette-case.com!