Last Updated: 07.12.2024
At cigarette-case.com, we are committed to providing reliable and efficient shipping to our customers worldwide. Please read the details below about our shipping process.
1. Free International Shipping
We are pleased to offer free international shipping on all orders, regardless of location. No minimum purchase is required to benefit from this offer.
2. Order Processing Time
Orders are typically processed within 1 to 2 business days after payment is confirmed. During high-demand periods or holidays, processing times may be slightly longer, but we will notify you in such cases.
3. Delivery Time
Once your order has been processed, it will be shipped, and delivery usually takes:
- 7 to 16 business days for most international destinations.
Please note that delivery times may vary slightly depending on your location and potential delays caused by customs or unforeseen circumstances.
4. Tracking Your Order
After your order is shipped, you will receive a confirmation email with a tracking number (if applicable). This allows you to monitor the progress of your shipment directly with the carrier.
5. Shipping Restrictions
While we strive to deliver to as many countries as possible, certain locations may face restrictions or delays due to local regulations or logistical challenges. If we are unable to ship to your location, we will inform you promptly and provide a refund.
6. Customs and Duties
International shipments may be subject to customs inspections and potential import duties or taxes. These charges, if applicable, are the responsibility of the customer.
7. Delivery Issues
If your package is delayed beyond the estimated delivery timeframe or arrives damaged, please contact our customer service team at contact@cigarette-case.com, and we will assist you in resolving the issue.
8. Contact Us
For any questions or concerns about our shipping policy, feel free to reach out to us:
📧 contact@cigarette-case.com
Thank you for choosing cigarette-case.com! We are dedicated to ensuring a smooth and worry-free shipping experience.